Privacy Policy

1. Who We Are

My Excel Solutions Pvt. Ltd. is the controller responsible for personal information collected through this website, product enquiries, support conversations, account features, and future product purchases.

For privacy questions, requests, or grievances, contact info@myexcelsolutions.com. We will route privacy and grievance requests to the appropriate team member until a formal grievance officer contact is published.

2. Information We Collect

We collect information that you choose to provide, such as your name, email address, phone number, country, company details, subject, message, product interest, support requests, and purchase-related information.

When paid products are offered, we may receive order details such as product purchased, transaction status, customer email, invoice information, tax information, refund status, download access, license activation status, and support history. We do not intentionally store full card numbers or sensitive banking details on our website.

We may also collect technical and usage information such as browser type, device information, pages visited, approximate location, referral source, cookie preferences, and interactions with the website.

3. How We Use Information

We use information to respond to enquiries, provide quotes, deliver products, manage accounts, process future purchases, provide support, maintain license activations, improve our website, measure performance, maintain security, prevent fraud, comply with legal obligations, and communicate important product or service updates.

Our legal bases may include consent, performance of a contract, legitimate interests, compliance with legal obligations, and, where required, establishment or defense of legal claims.

4. Contact Forms and Email

Our contact and product enquiry forms collect the details needed to respond to your request. Form submissions are handled by our own website route handlers and sent through Resend when email delivery is enabled.

Please avoid submitting passwords, payment card numbers, sensitive financial records, or confidential business data through the general contact form unless we specifically ask for it for a project or support case.

5. Payments, Downloads, and License Activation

When we sell Excel tools or other digital products, payments may be handled by third-party payment processors or a merchant of record, including Dodo Payments where applicable. These providers may process payment details, billing information, tax information, fraud checks, invoices, refunds, and compliance records under their own policies.

Future account, download, and license activation features may use order records, product access, activation counts, device identifiers generated by the tool, refund status, and support records to deliver products and prevent misuse.

6. Analytics, Cookies, and Similar Technologies

Our website may use analytics and behavior measurement tools, including Google Analytics and Microsoft Clarity, to understand website traffic, improve pages, and diagnose usability issues.

For EU, EEA, and UK visitors, non-essential analytics will be controlled by the cookie banner described on the website. You can also control cookies through your browser settings or device preferences.

7. Sub-Processors and Service Providers

We use service providers that help us operate the website, send email, manage future accounts, process payments, host downloads, provide analytics, and support customers. They may process personal information only for the services they provide to us.

• Supabase for future account, order, and license records.
• Dodo Payments for future checkout, tax, invoice, refund, and payment compliance flows.
• Resend for contact, enquiry, transactional, and support email delivery.
• Cloudflare R2 for future installer and download storage.
• Google for account sign-in (OAuth) and Google Analytics where analytics consent allows it.
• Microsoft Clarity for website behavior analytics where analytics consent allows it.

8. How We Share Information

We do not sell your personal information. We may share information with service providers that help us operate the website, send email, process enquiries, provide analytics, process payments, deliver products, host files, support customers, or comply with legal and security requirements.

We may disclose information if required by law, regulation, court order, payment network rules, tax obligations, fraud prevention requirements, or to protect our rights, users, and business.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including customer support, product delivery, account access, license activation, accounting, legal compliance, dispute handling, fraud prevention, and business records.

Where a refund, chargeback, tax record, license activation, or legal request is involved, we may retain the relevant records for longer as required or permitted by law.

10. Security

We use reasonable administrative and technical measures to protect information. However, no internet transmission, website, email system, cloud storage provider, or software activation system is completely secure. You use the website with that understanding.

11. Your Rights under GDPR

If you are in the European Union or European Economic Area, you may have rights to access, rectify, erase, restrict, object to processing, and receive a portable copy of your personal data, subject to applicable limitations.

Our legal bases may include consent, contract necessity, legitimate interests, legal obligation, and legal claims. My Excel Solutions Pvt. Ltd. is the controller for website and customer data we collect directly.

EU representative placeholder: we will appoint and publish EU representative details before operations require one. Until then, contact info@myexcelsolutions.com for GDPR requests.

12. Your Rights under UK GDPR

If you are in the United Kingdom, you may have rights to access, rectification, erasure, restriction, portability, objection, and complaint to the UK Information Commissioner's Office, subject to applicable limitations.

You can submit UK GDPR requests by emailing info@myexcelsolutions.com. We may need to verify your identity before responding to a rights request.

13. California Residents (CCPA/CPRA)

California residents may have rights to know, access, correct, delete, and opt out of sale or sharing of personal information, subject to legal exceptions and business-size thresholds that may apply.

Categories of personal information we may collect include identifiers, contact details, commercial information, internet or network activity, approximate location, inferences from website activity, support communications, and future account, order, download, and license activation records.

Do Not Sell My Personal Information: we do not sell personal information. If our practices change in a way that requires an opt-out mechanism, we will update this policy and provide the required notice and controls.

14. Indian Residents (DPDP Act 2023)

For Indian residents, we process digital personal data for lawful purposes such as responding to requests, fulfilling purchases, providing support, maintaining accounts, preventing misuse, and complying with law. Where required, we rely on consent and allow you to withdraw consent subject to contractual, legal, fraud prevention, and record-keeping requirements.

Grievance officer email: info@myexcelsolutions.com. We will publish a named grievance officer and any additional contact details as the compliance program matures.

15. International Data Transfers

If you access our website from outside India, your information may be processed in India, Singapore, or other countries where our service providers operate. Future Supabase data hosting is planned for Mumbai or Singapore regions, depending on availability and operational requirements.

For EU and EEA visitors, where personal data is transferred internationally, we will rely on appropriate safeguards such as Standard Contractual Clauses, service-provider data processing agreements, and other lawful transfer mechanisms where required.

16. Children's Privacy

Our website and products are intended for businesses, professionals, students, event organizers, and general productivity users. We do not knowingly collect personal information from children under 13.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.